Accounting software programs make our life easy and help us perform day-to-day business functions seamlessly. QuickBooks is one of the best applications for accounting and business purposes and it provides a variety of features to its users to help them handle tasks with ease. But just like any other software, QuickBooks is also prone to errors and issues. One such very common problem reported by users on a regular basis is the QuickBooks crashing issue. It can occur out of the blue and cause a state of panic among the users. If your QuickBooks keeps crashing, there can be a few reasons for this issue that we are going to learn in this article. So, follow this blog till the end and learn to fix the issue once and for all.
If you are unable to understand the steps or resolve the issue by yourself, you can reach out to us at 1-855-856-0042 and get assistance from our team of experts.
Why Does my QuickBooks Keeps Crashing Persistently?
If your QuickBooks closes unexpectedly, the following factors might be responsible –
- Your company file name might not be as per the requirements and it might be exceeding the word limit.
- A damaged QBWUSER.INI file is the primary reason why the QuickBooks crashing occurs.
- You have corrupted hard drive or damaged QuickBooks program files.
- The Windows OS might be damaged and needs to be repaired.
- An outdated and obsolete QuickBooks version can also contribute to issues.
- You are trying to mail a large report or you are working with a report center or different report centers.
- If you are encountering the QuickBooks Bex Error, it can also cause QuickBooks to freeze.
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Symptoms of the QuickBooks Crash Com Error
Common factors that can help to identify the QuickBooks keeps crashing issue are –
- You won’t be able to open your QuickBooks Desktop even after multiple tries.
- The freezing issue will start occurring after regular, frequent intervals.
- Your operating system might crash abruptly.
- A repeated error message might start appearing on your screen.
Steps to Perform When QuickBooks Keeps Freezing or Keeps Shutting Down
If your QuickBooks keeps shutting down and the freezing issue occurs, you can perform the below-given steps to eliminate the issue effectively –
Step 1. Fix the QuickBooks Program Problems by Utilizing the QuickBooks Tool Utility
If you are encountering QuickBooks crashing issues, you can use the QuickBooks tools to fix them.
- Download and save the exefile on your computer.
- Follow the on-screen instructions to install the QuickBooks Tool Huband open it.
- Now, go to the Program Problemstab and select the Quick Fix my Program utility to run the tool.
- Once the tool stops running and the repair process ends, restart QuickBooks and see if the crashing problem has stopped.
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Step 2. Run a QuickBooks Diagnosis and Repair the Installation Issues
Resolve the QuickBooks keeps freezing issue by eliminating the QuickBooks installation errors.
- Access the QuickBooks Tool Hub and navigate to the Program Problems tab again.
- Find the QuickBooks Install DiagnosticTool and run a quick diagnosis to repair installation problems.
- Let the tool run a scan and once the process terminates, perform a system restart and rerun your QuickBooks Desktop.
Step 3. Modify the QBWUSER.INI File Name and Fix the Damage
The most apparent reason why QuickBooks keeps shutting down is a damaged QBWUSER.INI file. To fix the damage, you need to rename the file in the following manner –
- From the local app data, go to QuickBooks File Directoryand find the file with .INI
- If you are unable to find the file, you need to enable hidden files and folders and then search again.
- Right-click the QBWUSER.INI file and select the Renameoption to make changes to it.
- Add .OLDat the end of the file name and hit Enter to give effect to the modification.
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Step 4. Backup Your Essential Data and Perform the QuickBooks Repair Process
Firstly, you need to perform a data backup to avoid any data loss and then, you need to repair your program.
- Reboot your PC and go to the Windows Startmenu to access the Control Panel.
- From the Programs and Featuresoption, select the Uninstall a Program button and go to the programs list.
- Click on QuickBooks and select Uninstall/Change, followed by hitting Continue.
- Select the Repairoption and click on Next to let the program diagnosis start.
- Once done, click on Finish and reopen QuickBooks to check if the QuickBooks crash com error has terminated.
Step 5. Access QuickBooks by Activating the ‘No Company Open’ Window
Suppress your QuickBooks Desktop by pressing and holding the Ctrl key until the No Company Open window pops up. Browse your company file and open it to see if the QuickBooks keeps crashing when opening company file issue is caused by a damaged program or by the company file.
Step 6. Upgrade Your Windows to the Recent Version and Clean Install QuickBooks
You need to update your Windows to the latest release and then, reopen QuickBooks. If you are unable to open QuickBooks, you can use the Clean Install Tool and install the application again.
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Step 7. Perform a Manual Repair and Mend the Damaged Windows Components
Lastly, you can try to perform a manual repair of the following Windows components by using the QuickBooks Install Diagnostic Tool from the tool hub.
- Microsoft .Net framework– You can run a diagnosis to repair it or reinstall the framework.
- Microsoft MSXML component – You can run the cmd command on the Windows Start menu to resolve the issues.
Conclusion
If your QuickBooks keeps crashing continuously, there are a series of steps you can follow to resolve the issue. Perform the step-by-step guide provided in this article and if you are unable to resolve the crashing problem, you might need advanced troubleshooting. For this, you can call us at 1-855-856-0042 and get assistance from our technical team.
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